Thank you for your support of Dear Trio! To ensure every customer enjoys a smooth shopping experience, please read the following terms before placing an order. Submitting an order indicates that you have understood and agreed to the arrangements below:
1. Goods Inspection and Basic Rules
- We conduct a careful manual inspection of each item before shipment to guarantee quality.
- Inspection period: Please complete the inspection within 7 days of receiving the goods (based on the SF Express signed‑for date).
- Exchange arrangement: We offer a conditional exchange service; returns or refunds are not accepted except in cases of stock‑out or serious defects.
- Situations not eligible for exchange/refund:
- Exchange request submitted after the 7‑day period.
- Item has been washed, worn, or carries any odor (e.g., perfume, cosmetics, sweat) or has suffered man‑made damage.
- Labels, tags, or original packaging have been removed, damaged, or lost.
- Personal preference, material mismatch, or any other subjective reasons.
2. Size Exchange Procedure
- If the size does not fit, we provide a one‑time size exchange for the same style only.
- How to apply: Contact customer service via WhatsApp or Instagram DM within one week of receipt.
- Condition requirements:
- Apparel: Keep all original packaging bags and tags, fasten buttons, and neatly fold the item before returning.
- Footwear: Try on indoors on a clean surface, ensure the soles show no wear or dirt, and return together with all shoe‑box packaging.
- Logistics and inventory: The round‑trip shipping costs for the exchange are borne by the buyer.
- If the requested size is in stock, we will reship it promptly after receiving the returned item.
- If out of stock, we will re‑order from Korea (approximately 14 business days).
- If the style is completely sold out, we may arrange an exchange for another item of equal value from our store, once only.
3. Quality Issue Handling
If you receive a defective item (e.g., obvious holes, irremovable stains, or wrong style), please contact us within 7 days.
- Logistics arrangement: After confirmation, please return the item via SF Express collect‑on‑delivery; the related shipping cost will be covered by Dear Trio.
- Non‑defect items (not eligible for return/exchange):
- Colour differences: Variations due to shooting lighting, different monitor displays, or personal perception.
- Size deviation: 1‑3 cm manual measurement tolerance or minor batch‑to‑batch differences.
- Minor marks: Uncut thread ends, folding creases from shipping, or tiny specks that do not affect wearability.
4. Stock‑out and Refund Guarantee
- Stock‑out handling: Because supplies from Korea’s Dongdaemun market change rapidly, if we receive notice of discontinued production or a stock‑out, we will inform you immediately. You may choose to exchange for another style (with any price difference settled) or receive a full refund for that item.
- Refund timing: Refunds will be processed via bank transfer or the original payment method within 10 business days.
5. Shipping Risk Notice
- When returning items for exchange, please pack them securely. If the goods are damaged or lost during return due to inadequate packaging, the risk lies with the buyer, and Dear Trio cannot be held responsible for any subsequent exchange.
